USDShipping & Handling
We ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.We also offer free flat rate shipping on all our products to most destinations.
Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Delivery timescales
Delivery timescales depend on many factors, including the choices you make during checkout for delivery method.
The location of the retailer and the estimated delivery timescale is displayed when you click on the “Delivery” section on the product page.
Express domestic delivery - where the retailer country and the delivery country are the same), takes approximately 3-5 business days from dispatch. Typically the express delivery options provide a tracking and proof of delivery service.
Express international delivery - where the retailer country and the delivery country are not the same, takes approximately 5-10 business days from dispatch. Typically the express delivery options provide a tracking and proof of delivery service.
A signature may be required on receipt.
Where different delivery options are available, you’ll be able to make your selection during the checkout process. We are a marketplace and as such the options may differ for items in your basket.
Please note: as with any delivery service, timescales are estimates, cannot be guaranteed and don’t include customs clearing times beyond our control. Specifically for deliveries to South Africa, please allow additional time due to delays with the South African customs and postal service.
Delivery costs
Delivery charges depend on many factors, including the choices you make during checkout for delivery method.
If you have a Paypal account, you can choose to change the delivery country for your account by:
Logging into your account
Selecting Your Account
Selecting Personal details
Updating the delivery country
This will adjust the shipping costs on product information screens.
Total delivery costs are displayed on the final page of checkout before you submit your order. Please note that it is important to select the correct delivery country during checkout, your order will be cancelled if the delivery address does not match the delivery country as the charges will have been incorrectly calculated.
If any additional delivery surcharge fees occur with your order, such as if the weight of a product exceeds the courier allowance or delivery to a remote destination, we’ll contact you and you’ll be able to choose to proceed or cancel the order.
Delivery address restrictions
We currently ship to 42 countries:
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, UK, United Arab Emirates, USA.
We have to comply with national and international regulations governing the transportation of certain products to certain destinations. These country specific delivery restrictions mean that not all products are available for delivery to all destinations.
We only display products to you that are available for delivery in your country.
We will only deliver orders to a pack station address where the registered billing address of the payment card were supplied during checkout.
Couriers
Our retailers use a wide variety of leading global couriers and local postal services to deliver your orders depending on the origin and destination country and type of product.
Unfortunately, it’s not possible for you to choose a specific courier.
On arrival into your country, your package may be handed over to your local postal service and you may need to collect your package from a local pick up point.
Tax
Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.
Contact Us
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.
